Linksindo was established as a contact and engagement center specializing in multi-channel communication platforms through customer care, e-commerce assistance, and campaign support. Its aim is to provide top-of-the-line customer support to a plethora of companies in Indonesia, namely firms operating in a variety of businesses: the finance, electronics, e-commerce, and dairy industries to name just a few.
Linksindo is also the primary call center for Frisian Flag, a multinational Dutch dairy firm with a long established history in Indonesia. To this end, Linksindo teamed up with SKOR to drive call center agents to achieve KPIs on productivity in terms of data validation, converting leads and attendance. Agents are able to redeem the rewards in real-time by using SKOR Rewards Redemption Platform. This initiative resulted in a 15.000 increase in call attempts per week, 7.000 unique leads and over 100.000 in weekly agent acquisitions.